Refund and Returns Policy

Effective Date: 1 November 2024
Website: https://msmeudyogaadhar.org/
Email: info.msmehelp@gmail.com
Contact Number: +91 7739300445

Introduction

Welcome to msmeudyogaadhar.org, your trusted online consultancy platform for Udyam (MSME) Registration, Update, and Certificate Download Services. We are a private consultancy service provider offering professional support to entrepreneurs, startups, and small business owners across India to help them complete their Udyam registration process easily and correctly.

Our mission is to simplify the MSME registration process by providing expert assistance, document verification, and step-by-step filing support through the official government portal. As part of our transparency and customer care commitment, this Return and Refund Policy explains our terms regarding payments, cancellations, and refund requests.

Please read this policy carefully before using our website or making any payments for services. By placing an order on msmeudyogaadhar.org, you agree to the terms mentioned below.

1. Nature of Our Services

Our website provides consultancy and support services for the following activities:

  • New Udyam (MSME) Registration
  • Update or Correction in existing Udyam Certificate
  • Download or Reprint of your existing Udyam Registration Certificate
  • Business Advisory Support related to MSME classification, NIC code selection, and documentation guidance.

We act as a third-party private consultancy and are not directly affiliated with the Government of India or the official Udyam Registration Portal. Our role is to assist business owners in submitting accurate information and completing registration or update processes without errors or delays.

2. Service Processing Time

After you complete your payment and submit the required details on our website:

  • Our consultancy representative will contact you within 24 hours (anytime during business hours) to verify your information and documents.
  • Once verified, our team will begin processing your Udyam Registration Application on the official government system.
  • The Udyam Certificate is generally ready for download within 24 to 72 working hours, depending on the government portal’s response time and document accuracy.

During this process, our team may contact you for clarification, missing information, or document confirmation. Prompt response from your side ensures faster completion of the registration process.

3. Refund Policy

At msmeudyogaadhar.org, we provide digital consultancy services that involve manual processing and document handling soon after payment. Therefore, refunds are subject to specific conditions as mentioned below:

3.1 Eligibility for Refund

  • Refund requests must be raised within 24 hours of placing the order.
  • If our team has not yet started processing your application (i.e., no documents submitted to the government portal), your refund request may be considered.
  • Once your order is processed or submitted to the government portal, no refund will be applicable.

3.2 Non-Refundable Circumstances

Refunds will not be granted in the following cases:

  • You have provided incorrect or incomplete details in the application form.
  • You failed to respond to calls, messages, or emails from our consultancy team for document verification.
  • You requested a refund after 24 hours of payment.
  • The Udyam Registration application has already been submitted to the government portal for processing.
  • The government portal delays or rejects the application due to reasons beyond our control (technical error, incorrect Aadhaar details, or incomplete verification).

3.3 Refund Process

If your refund is approved:

  • The refund will be issued to your original payment method (credit/debit card, UPI, net banking, etc.).
  • Refunds will be processed within 7–10 working days after verification and approval by our accounts department.

4. Cancellation Policy

We understand that sometimes customers may wish to cancel their request after making a payment. Cancellations are accepted only if the service has not yet been initiated.

4.1 How to Cancel Your Order

To cancel your application within 24 hours:

  • Call our support number +91 7739300445, or
  • Email us at info.msmehelp@gmail.com mentioning your payment details, registered mobile number, and order ID.

Once our team verifies your request, we will confirm whether cancellation is possible.

4.2 Important Note

If our team has already initiated document verification or started processing your Udyam Registration on the government portal, your cancellation request will not be accepted.

5. No Guarantee of Government Approval

We are a private consultancy firm that assists in documentation, application preparation, and submission for Udyam Registration.
However, the final approval or rejection of the application depends on the Government of India’s official Udyam Registration Portal and the correctness of the details provided by the applicant.

Hence, while we ensure the accuracy of documentation and application submission, we cannot guarantee that every application will be approved by the government. Any government rejection due to incorrect information, Aadhaar mismatch, or technical errors will not qualify for a refund.

6. User Responsibilities

To ensure a smooth and successful process, users must:

  • Provide accurate and up-to-date details in the registration form.
  • Respond promptly to our verification calls or emails.
  • Supply correct document copies (Aadhaar, PAN, business proof, etc.).
  • Avoid submitting false or misleading information.

Failure to follow these guidelines may lead to rejection or delays, for which msmeudyogaadhar.org will not be responsible.

7. Service Delivery Confirmation

Once your Udyam Certificate has been successfully generated or updated, our team will:

  • Send your Udyam Certificate copy via email or WhatsApp (as provided during registration).
  • Update you through SMS or call confirmation.

If you do not receive your certificate within 72 working hours, you may contact our support team for assistance.

8. Support and Contact Information

For any queries regarding refunds, cancellations, or service assistance, please contact us through the following channels:

Our representatives will be happy to help you with your ongoing application or payment concerns.

9. Limitation of Liability

By using our website, you acknowledge that msmeudyogaadhar.org is not a government organization and provides private documentation assistance only.
We are not liable for:

  • Any delay or rejection from the government portal.
  • Any loss arising from incomplete or incorrect information provided by the user.
  • Technical issues, network errors, or system downtime on the official Udyam portal.

10. Policy Updates

We reserve the right to update or modify this Refund and Cancellation Policy at any time without prior notice.
Any changes will be effective immediately upon posting on this page. Users are encouraged to review this policy periodically for updates.

11. Disclaimer

msmeudyogaadhar.org is an independent consultancy service provider offering online assistance for Udyam Registration, updates, and downloads.
We are not affiliated with any government department, nor do we represent the Ministry of MSME or the Udyam Registration portal.
Our service fees are charged solely for professional documentation and consultancy assistance.

12. Frequently Asked Questions (FAQs)

Q1: Can I get a refund if I cancel within 24 hours?

Yes, if your application has not been processed or submitted, you can request a refund within 24 hours by contacting our support team at 7739300445 or info.msmehelp@gmail.com.

Q2: What if my Udyam Certificate is delayed?

Most certificates are processed within 24 to 72 working hours. If delayed, our team will follow up with the government portal and update you accordingly.

Q3: Is the payment refundable after 24 hours?

No. Once 24 hours have passed or our team has started processing your application, the payment becomes non-refundable.

Q4: Are you a government organization?

No. We are a private consultancy firm that assists business owners in completing their MSME/Udyam registration process accurately and quickly.

Q5: How can I contact customer support?

You can reach our team by calling +91 7739300445 or emailing info.msmehelp@gmail.com during business hours.

Conclusion

At msmeudyogaadhar.org, we value every customer and strive to provide reliable, transparent, and fast Udyam registration consultancy services.
This Return and Refund Policy ensures clarity and fairness while protecting both customer rights and our team’s professional efforts.
By proceeding with your registration or payment, you agree to abide by the terms and conditions mentioned herein.

For further information or assistance, please visit our Contact Us page or reach out to our team directly.